Support & Faq
Offering a comprehensive support and FAQ section to help customers navigate common issues and maximize their viewing experience.
Welcome to the RealX IPTV Support Center
Here you’ll find all the resources you need to get the most out of your Real Tv experience. Whether you have questions about setting up your device, need troubleshooting assistance, or want to learn more about our services, we’re here to help. From getting started guides to FAQs, troubleshooting tips, and personalized support, we’re committed to ensuring that your Real Tv journey is smooth, enjoyable, and hassle-free.
Thank you for choosing Real Tv—we’re here to support you every step of the way.
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USA: +1 888 353 9176
Australia: +61 283 116 939
New Zealand: +64 98 022 394
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1. What should I do if my box or channels are not working properly?
You can simply restart your box, which usually fixes most problems, including issues with channels or the box not working properly.
2. How can I improve my picture quality on Real TV?
To improve your picture quality on Real TV, reduce the sharpness setting on your TV (Sony, LG, Samsung, etc.) to zero and adjust the contrast and brightness. Use your TV remote to make these adjustments. Additionally, please check the HDMI settings.
3. What should I do if my picture is freezing and lagging?
A. Internet Test
Real TV runs on the internet and consumes high bandwidth. 99% of the time, problems are due to your internet connection. Follow these steps to check your internet speed:
1. Please check your internet speed at http://www.speedtest.net. It should be stable and more than 30 Mbps. Check 4 to 5 times.
2. Most internet problems can be fixed by simply switching off your modem/router for 1 minute and then restarting it, or by resetting your modem.
3. If your device is not getting enough speed, please contact your internet provider.
If your device is connected via WIFI:
B. Check WIFI Signal Strength
Check your WIFI network strength, which will be shown as a percentage. If you have less than 99% signal strength, please check your modem settings or consider getting a better modem.
4. What should I do if the picture is not filling the screen and black bands appear on the sides?
You can adjust the aspect ratio of your TV (Sony, Samsung, LG, etc.) to the 16:9 format to eliminate the black bands on the sides.
5. How to do Easy Factory Reset?
Please check this video for details. – Factory Reset Options
6. How to do Hard Factory Reset?
Please watch this video for hard factory reset. Hard Factory Reset
7. How to Install App on my Tv?
Please watch this video for How to install App – How to install App
8. How to use POP_CORN?
Please watch this video for how to use OP_CORN – How to use POP_CORN
9. How to Increase Memory of POP_CORN?
Please watch this video for increasing memory of POP_CORN – How to increase memory of POP_CORN
10. How to Use Catchup in Real Tv?
Please watch this video for how to use catchup – How to use Catchup
11. How to change Resolution Temporary and Permanent?
Please watch this video – How to change resolution temorary and permanent
12. How to Use Android Phone / Tablet as remote ( NO IPHONE) ?
Please watch this video – How to use
13. What to do if my screen goes black for few second and start from same place?
Please watch this video – What to do
14. What to do if there is an error showing on the screen: "This website or app has been blocked." ?
Answer: To fix the blocking issue, you can change your modem’s DNS (IPv4) settings to Google’s DNS1 (8.8.8.8) and DNS2 (8.8.4.4) ,and disable IPv6 option.
Watch this video : How to fix blocking issue
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